Buried in Paper?

Cemeteries need a digital transformation.

Cemetery Record Management is no easy task.

We all know how challenging it can be to sift through notecards and paper files, searching feverishly for information while grieving family members wait for a response. There is no doubt paper records slow our process down, make the cemetery less efficient, and have a negative impact on the service we provide.

Paper documents also put the cemetery’s records at risk of fire, floods, and other unforeseen events. There has never been a better time to take your cemetery records online – here are three reasons it is time to make a digital transformation

Streamline sales, marketing, cemetery mapping, customer service records and finances — all from one central hub. For an added layer of efficiency, add JMT's HR, payroll and budgeting services to expand your cemetery management system.

1. With limited staff, it is more important than ever to work smarter, not harder

The death care industry has always played an important and meaningful role in our world. The critical nature of the tasks at hand makes for challenging work. Cemeteries must manage sales, gravesites, visitors, land management, maintenance, and more.

Record keeping items such as deeds (burial rights), work orders, sales quotes and service plans are all in the mix. Electronic records ensure your cemetery inventory is always up-to-date, which reduces the need for manual research and errors.

Plus, a cemetery management system allows for cemetery staff to edit, review and share information easily – whether for an audit, the sales process, or to provide information to family members.

2. Online mapping enables a better experience for the families you serve​

Cemetery owners will experience increased efficiencies with electronic grave mapping – no more making paper copies of your cemetery map that are only good for a day or two because the information changes so quickly.

With electronic records, families will enjoy a simple, easy-to-use online map of the cemetery to locate their loved ones promptly.

Cemetery users will be able to view all of the information about a location right from the map. Inventory is live and always up-to-date, which reduces the need for manual research and errors.

Online mapping also allows family members to view plot locations and care services from a self-service kiosk, allowing staff to serve more families during busy times.

3. Investing in a cemetery management solution saves time and money​

Another reason to make the switch to electronic record-keeping is the potential for cost reduction for your cemetery operations.

Ask yourself these questions:

  • Have you ever considered how much time is spent looking for a specific record?
  • Is your limited cemetery staff spending hours mulling through file cabinets trying to find information?
  • Are sales lost because you cannot quickly determine what is available on your property?
  • Have you struggled with providing information for an audit?
  • Are there opportunities to sell more maintenance packages if you could better show what work is needed at each site?
  • How much space is devoted to paper records, and how are you keeping those documents safe from fire, flood, weather, etc.

Making the digital transformation means more time to serve your families and more significant opportunities to streamline and optimize your operations.

Whether a cemetery has one burial a month or one hundred, there are many facets of the process that require documentation. Cemetery operations managers will appreciate the increased efficiencies resulting from digital records with a cemetery management system. While it may take time and finances to implement an electronic record-keeping system, embracing digital documents and data collection will save the cemetery both time and money in the long run.

Selecting and Implementing the Right Digital Cemetery Management Software

Understanding the different types of cemetery management software will help cemetery managers or administrators make an informed decision.

As an industry leader in cemetery software, Axiom, Powered by JMT, provides the tools you need to operate efficiently and profitably.

Moving away from paper records is just one piece of the puzzle, but it is an important one that will make a big difference to cemetery operations.

Spend less time on cemetery operations
and more time with your families during their time of need.